How machine learning and AI are transforming customer support Tonya Hall sits down with Amit Sood, chief technology officer and head of product at Simplr, to talk about how the company is building custom data sets for customer support. Between bites of my lunch the other day, I glanced down at my buzzing phone to […]

News Best cloud hosting services in 2019 Best cloud hosting services Signing up for a simple website hosting package will usually buy you a defined block of resources on a single server: this much web space, that much bandwidth, maybe a set amount of RAM or CPU cores. While this works well for many websites, […]

The rate of cloud adoption has been nothing short of remarkable. According to IDG, 90% of organisations will have some portion of their applications or infrastructure running in the cloud this year, with the rest expected to follow suit by 2021. And while most organisations currently run more than half (53%) of their business on […]

By Matt Piercy, VP and general manager, Zscaler EMEA The business IT environment is changing rapidly and, as a result, today’s CIOs have to tackle a number of big challenges. 20 years ago, applications and data were stored on an individual’s computer. Today, cloud-delivered applications, services, and infrastructure are transforming business processes, services, and models. Cloud […]

A growing number of organisations are adopting a multi-cloud strategy in a bid to avoid over-reliance upon one vendor and reduce the risk of threats like DDoS attacks. This generates cost savings, yields performance optimisation, and improves up-time to ensure that operations run at all times. Abandoning a ‘one-cloud-fits-all’ approach and using multiple services from […]

A recent IDG survey reported that 89% of businesses have, or plan to, invest in digital initiatives this year. But despite the buzz around digital transformation, implementing it isn’t always smooth sailing – only 44% fully adopted the approach. Introducing new company-wide initiatives can be a daunting prospect for leaders, employees and CIOs alike, but […]

Reports of the death of the relational database have been greatly exaggerated – at least in the enterprise. According to a new study from Progress Software – the company’s latest annual data connectivity report – while the on-premises relational database behemoths of SQL Server, MySQL and Oracle have declined year on year, the cloud push […]

An interesting if brief note from the analysts at Gartner this week: according to their forecasts, almost half of today’s platform as a service (PaaS) service offerings are cloud-only, with a $20 billion (£15.02bn) market revenue by the end of this year. The analyst firm’s landscape details more than 550 PaaS offerings from 360 vendors […]

EU adoption of cloud computing increased to 26% in 2018, up from just 18% from four years prior, according to new research published by Eurostat. However, while the majority of EU businesses are utilising cloud services for emails and file storage, fewer are embracing more advances cloud-based business applications like accounting software, ERP, CRM data […]

Enterprises are continuing to accelerate the migration of workloads to public cloud service providers – such as AWS, Azure, Oracle and Google – often as part of an overall digital transformation and cloud-first IT strategy. According to LogicMonitor, more than 80 percent of enterprise workloads will be in the cloud by 2020. Businesses need a […]