4 customer service transformations: What the C-suite needs to know

How machine learning and AI are transforming customer support Tonya Hall sits down with Amit Sood, chief technology officer and head of product at Simplr, to talk about how the company is building custom data sets for customer support. Between bites of my lunch the other day, I glanced down at my buzzing phone to […]

Addressing cloud sprawl: Combining security best practices with business foundations

The rate of cloud adoption has been nothing short of remarkable. According to IDG, 90% of organisations will have some portion of their applications or infrastructure running in the cloud this year, with the rest expected to follow suit by 2021. And while most organisations currently run more than half (53%) of their business on […]

Secure cloud transformation: A four-step strategy for the CIO

By Matt Piercy, VP and general manager, Zscaler EMEA The business IT environment is changing rapidly and, as a result, today’s CIOs have to tackle a number of big challenges. 20 years ago, applications and data were stored on an individual’s computer. Today, cloud-delivered applications, services, and infrastructure are transforming business processes, services, and models. Cloud […]

How to tackle the multi-cloud security challenge

A growing number of organisations are adopting a multi-cloud strategy in a bid to avoid over-reliance upon one vendor and reduce the risk of threats like DDoS attacks. This generates cost savings, yields performance optimisation, and improves up-time to ensure that operations run at all times. Abandoning a ‘one-cloud-fits-all’ approach and using multiple services from […]

How a multi-cloud approach works and what it means for your organisation: A guide

A recent IDG survey reported that 89% of businesses have, or plan to, invest in digital initiatives this year. But despite the buzz around digital transformation, implementing it isn’t always smooth sailing – only 44% fully adopted the approach. Introducing new company-wide initiatives can be a daunting prospect for leaders, employees and CIOs alike, but […]

Relational databases ‘here to stay’ in the enterprise amid greater cloud and data complexity

Reports of the death of the relational database have been greatly exaggerated – at least in the enterprise. According to a new study from Progress Software – the company’s latest annual data connectivity report – while the on-premises relational database behemoths of SQL Server, MySQL and Oracle have declined year on year, the cloud push […]

Gartner says tipping point in cloud PaaS is almost complete – with $20bn market revenue in 2019

An interesting if brief note from the analysts at Gartner this week: according to their forecasts, almost half of today’s platform as a service (PaaS) service offerings are cloud-only, with a $20 billion (£15.02bn) market revenue by the end of this year. The analyst firm’s landscape details more than 550 PaaS offerings from 360 vendors […]

Why businesses should keep their head in the clouds if they want to succeed

EU adoption of cloud computing increased to 26% in 2018, up from just 18% from four years prior, according to new research published by Eurostat. However, while the majority of EU businesses are utilising cloud services for emails and file storage, fewer are embracing more advances cloud-based business applications like accounting software, ERP, CRM data […]

How businesses can capitalise on a multi-cloud IT strategy with SD-WAN

Enterprises are continuing to accelerate the migration of workloads to public cloud service providers – such as AWS, Azure, Oracle and Google – often as part of an overall digital transformation and cloud-first IT strategy. According to LogicMonitor, more than 80 percent of enterprise workloads will be in the cloud by 2020. Businesses need a […]