4 customer service transformations: What the C-suite needs to know

How machine learning and AI are transforming customer support Tonya Hall sits down with Amit Sood, chief technology officer and head of product at Simplr, to talk about how the company is building custom data sets for customer support. Between bites of my lunch the other day, I glanced down at my buzzing phone to […]

The cloud in 2020: Enterprise compatibility with edge computing, containers and serverless

In the future, as we speed down the motorway in our self-driving vehicles, historians will mark the 2010s as the decade of the cloud. Some would argue that the tenets of cloud computing were established in the 1960s, when U.S. government scientist J.C.R. Licklider planned an “intergalactic computer network”. In 2006 the cloud experienced a […]

Exploring a data-centric approach to data privacy as cloud workloads proliferate

If your organisation, like many others, is putting more and more data into the cloud, you will already know that it’s probably making your security team have kittens. Greater amounts of data being transported in real-time – not to mention the vastly increased number of mobile devices and attack vectors – means the chances for […]

How new cloud agents are increasing confidence in the public cloud

By now, articles espousing migrating to the cloud are a dime a dozen. You can find everything from simple how-tos to complete lift and shift project plans being touted as the best way to migrate. At face value, the advantages and cost savings of moving enterprise applications to the public cloud are easy to grasp. […]

Exploring the links between AI, 5G and IoT – and how cloud computing underpins them all

Sponsored If the agenda and sessions at MWC 2019 don’t explicitly mention cloud computing, then there’s a good reason. The emerging technologies that will be explored at the show, which runs as ever in Barcelona from February 25-28, from artificial intelligence (AI), to 5G, to the Internet of Things, all need cloud to underpin them. […]

How businesses can capitalise on a multi-cloud IT strategy with SD-WAN

Enterprises are continuing to accelerate the migration of workloads to public cloud service providers – such as AWS, Azure, Oracle and Google – often as part of an overall digital transformation and cloud-first IT strategy. According to LogicMonitor, more than 80 percent of enterprise workloads will be in the cloud by 2020. Businesses need a […]

Why businesses should keep their head in the clouds if they want to succeed

EU adoption of cloud computing increased to 26% in 2018, up from just 18% from four years prior, according to new research published by Eurostat. However, while the majority of EU businesses are utilising cloud services for emails and file storage, fewer are embracing more advances cloud-based business applications like accounting software, ERP, CRM data […]

Gartner says tipping point in cloud PaaS is almost complete – with $20bn market revenue in 2019

An interesting if brief note from the analysts at Gartner this week: according to their forecasts, almost half of today’s platform as a service (PaaS) service offerings are cloud-only, with a $20 billion (£15.02bn) market revenue by the end of this year. The analyst firm’s landscape details more than 550 PaaS offerings from 360 vendors […]

Relational databases ‘here to stay’ in the enterprise amid greater cloud and data complexity

Reports of the death of the relational database have been greatly exaggerated – at least in the enterprise. According to a new study from Progress Software – the company’s latest annual data connectivity report – while the on-premises relational database behemoths of SQL Server, MySQL and Oracle have declined year on year, the cloud push […]